Our Policies

In exchange for accessing, browsing and/or using the Website, you agree to be bound by these terms and to comply with all applicable laws and regulations. The Website can only be used by natural persons who are not minors or under the age of 18 years and who can form legally binding contracts under applicable law. Minors or people under the age of 18 years shall not register as a User of the website and shall not transact on or use the website.  In addition, the Website is intended only for your personal or gift use; purchases intended for commercial and wholesale purposes are forbidden. Al-Futtaim reserves the right to terminate your registration and refuse to provide you with access to the Website if Al-Futtaim Global Trading Co discovers that you are incompetent to contract under applicable laws. The Website cannot be accessed by persons whose registration has been suspended or terminated by Al-Futtaim for any reason whatsoever. Those who choose to access this Website from outside the Kingdom of Saudi Arabia are responsible for compliance with local laws if and to the extent local laws are applicable. Al-Futtaim will deliver the products only within KSA, a jurisdiction where the product is legally sold by Al Futtaim and will not be liable for any claims relating to any products ordered from outside those jurisdictions. Specifically, only orders with KSA delivery addresses can currently be processed through the KSA Platform. You represent that you have the legal authority to accept these Website Terms of Use on behalf of yourself or any party you represent. Use of the Website is unauthorized in any jurisdiction that does not give effect to these Website Terms of Use, including without limitation this paragraph.

The Website is controlled and operated in whole or in part by Al-Futtaim from its offices within the UAE. By accessing the Website, you agree that the laws and regulations of the UAE and the Emirate of Dubai without regard to conflicts of laws principles, will apply to all matters relating to use of the Website, and you agree that any litigation shall be subject to the exclusive jurisdiction of the Courts of Dubai, UAE. Those who access the Website from other locations do so at their own risk and are responsible for compliance with applicable local laws. Al-Futtaim makes no representations as to the appropriateness or availability of the Website Content for use in any jurisdiction. Al-Futtaim disclaims any liability in relation to its Content and reserves the right to amend or remove any Content that it may deem at its sole discretion as being contrary to local norms, culture, morality or violates any prevailing rules or regulations and to suspend or terminate your use of the Website if it deems appropriate. In using the Website, the confidentiality of your account details including password is solely your responsibility. Al Futtaim shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account.

While Al-Futtaim provides the information on this Website to anyone, we retain copyright on all text and graphic images. By accepting these Website Terms of Use you acknowledge, having been advised hereto by Al Futtaim, that the Website content and accompanying text and graphic images are protected by a variety of laws, including but not limited to, copyright laws and treaty provisions, trademark laws and other proprietary rights laws (collectively 'Rights'). In addition to Al-Futtaim’s Rights in individual elements of the Content, Al-Futtaim or its licensors own a copyright in the selection, coordination and arrangement of the Content.

You are hereby granted permission to access the Content from the Website in whole or in part, (and except where otherwise specified or provided by Al-Futtaim, print a single copy of the information for your own personal use) but only for purposes of viewing and browsing through the Website or ordering products or services from the Website. You are also hereby granted permission to store files on your computer for your own personal use and to reference hypertext documents on the Website from your own documents solely for your personal use for the purpose of viewing or browsing the Website or ordering products or services from it. All the aforementioned permissions shall terminate automatically if you breach any of these Website Terms of Use.

Al-Futtaim is not granting you any permission to use the Content other than as expressly stated in these Website Terms of Use. All other use of Content from the Website, including but not limited to modification, publication, transmission, participation in the transfer of sale of, reproduction, creation of derivative works from, distribution, performance, display, incorporation into another Website, reproducing the Website (whether by linking, framing or any other method), 'mirroring' the Website or in any other way exploiting any of the Content, in whole or in part, or downloading and using software repeatedly for uses other than those expressly permitted may not be made without Al Futtaim's prior express written consent.

The Website may at times provide opportunities for users to post reviews and other comments, questions, suggestions or other information (“User Content”) on or through this Website by e-mail or telephone, or as is otherwise authorized. You warrant that any such User Content submitted by you to the Website is original (and does not infringe the intellectual property rights of others), and you hereby grant Al-Futtaim a perpetual, irrevocable, non-exclusive, royalty-free, transferable right and license to use such User Content however Al-Futtaim desires, including without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and/or distribute such User Content and/or incorporate such User Content into any form, medium or technology throughout the world, without any further recourse to you, and you hereby waive any rights in such User Content. You agree that you will not post any content that is contrary to morality, that is defamatory and/or inflammatory, that infringes intellectual property rights, or that may otherwise breach common decency or cause ill-repute to Al-Futtaim or be contrary to law.

Al-Futtaim will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any User Content you submit for any purpose whatsoever, without restriction and without compensating you in any way. Al-Futtaim is and shall be under no obligation (1) to maintain any User Content in confidence; (2) to pay to user any compensation for any User Content; or (3) to respond to any User Content. You agree that any User Content submitted by you to the Website will not violate these Website Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right/s, and will not cause injury to any person or entity. You further agree that no User Content submitted by you to the Website will be or contain libelous or be otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam".

Al-Futtaim does not regularly review posted User Content, but does reserve the right (but not the obligation) to monitor and edit or remove any User Content submitted to the Website. You grant Al-Futtaim the right to use the name that you submit in connection with any User Content. You agree not to use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of any User Content you submit. You are and shall remain solely responsible for the content of any User Content you make and you agree to indemnify Al-Futtaim and its affiliates for all claims resulting from any User Content you submit. Al-Futtaim and its affiliates take no responsibility and assume no liability for any User Content submitted by you or any third party.

The Website contains information and promotional programs. The products described in this Website contain market-specific specifications and are offered for sale in that particular market. The promotional programs described in this site, if any, are available only in the markets where they are conducted as specifically referred to within the description of the program.

The price information contained in or provided through the Website is for information purposes only and does not constitute any offer to sell the products concerned. Your official order via the website shall constitute an offer, which shall remain subject to the acceptance of Al-Futtaim. Prices and availability are subject to change without prior notice. 

Al-Futtaim reserves the right, at its sole discretion, to limit the quantity of products purchased per person per household or per order. These restrictions may be applicable to orders placed by the same registered account, the same credit card or orders that use the same billing and/or shipping address.

All products/services and information displayed on this site or any Al-Futtaim website, constitute an "invitation to offer". Our “acceptance” of your order will take place upon dispatch of the product(s) ordered for home delivery orders or after you pick up the product(s) for Click & Collect orders. We strive to ensure the accuracy of the product and pricing information within the website, however, there may be pricing or typographical errors. In such an event where a product is listed at an incorrect price or with incorrect information, Al-Futtaim has the right, at our sole discretion, to refuse or cancel any orders placed for that product up until dispatch, for any reason. You agree to pay the full amount payable for the product as indicated during the order process, including any shipping costs or charges incurred with that order. In the event that a non-delivery occurs on account of wrong name or address or any other wrong information entered by you, the extra cost incurred for redelivery shall be claimed from you.

All transactions are conducted in the local currency of the market where products are sold. When using a credit card supplied by banks other than those in that local market, the amount on the credit card (or debit card) bill may differ due to exchange rate fluctuations and any charges that the card issuer/bank may have debited and you agree that we shall have no liability for such price fluctuations or charges. Please click here  to check the website’s payment information under the FAQs.

In the event of Value Added Tax (VAT) being levied or introduced by government authorities in a jurisdiction where products are sold or where Al-Futtaim is incorporated and/or a tax resident, Al-Futtaim reserves the right to charge VAT at the prevailing VAT rate (as applicable) in respect of any supply of products or services. You shall pay the amount of any such VAT as an addition to the invoice value. 

Al-Futtaim and other trademarks, such as those of brands, products and service names found on the Website (collectively the 'Trademarks') are owned by Al-Futtaim, its associate companies, suppliers, business associates or third parties and registered in the UAE and/or elsewhere or unregistered. Nothing on the Website should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any Trademarks displayed on the Website without the express written permission of the relevant Trademark owner. The Trademarks may not be used in any way, including in advertising or publicity pertaining to the Products or the Website, without the prior written permission of Al-Futtaim.

There are instances where Al-Futtaim requests personally identifiable “information” from the Website users to provide them with a service or correspondence (registration, promotions and mailed brochures). This information, such as name, mailing address, e-mail address, type of request and possibly additional information, is collected and stored in a manner appropriate to the nature of the data by Al Futtaim and is used to fulfill your request. Although Al-Futtaim makes every effort to ensure the secure collection and transmission of sensitive user information using industry accepted data collection and encryption methodologies, Al Futtaim does not guarantee the security of any information transmitted to or from the Website or data gathered from the usage of the Website. The information you provide and the data gathered is used by Al Futtaim to improve and deliver the services we provide you. You hereby grant Al-Futtaim an unrestricted, royalty-free, irrevocable license to use, reproduce, display, perform, modify, transmit and distribute any information you send, and agree that Al-Futtaim is free to use any ideas, concepts, know how or techniques that you send Al-Futtaim for any purpose.

All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.

Al-Futtaim, as the franchise operator of Ted Baker in the Kingdom of Saudi Arabia, will send personal data collected through your customer account to Ted Baker UK, Ugly Brown Building, 6a St Pancras Way, London, NW1 OTB. 

The “Information” will be dealt with in accordance with our Privacy & Security Policy. Please go through our Privacy & Security Policy available on the Website.

We only collect your personal information to the extent deemed necessary to serve our legitimate business purposes and we use industry standard security technology to ensure the security, integrity and privacy of your personal information. Nonetheless, we are not responsible or liable for any breach of security with respect to your personal information or for the actions of any third parties who may have obtained your personal information through us, our Website or the Content.

At all times, you have the right to access your personal information, to have this information amended or completed if inaccurate or incomplete, to object to this information being passed on to third parties, to object, free of charge, to this information being used to send advertising and, more widely, to refuse any form of processing which is equivalent to immediate relinquishment of the Website.

To be able to exercise those rights indicated hereinabove, you must send a written declaration to the following address: care@tedbaker.sa.

You are prohibited from posting or transmitting to or from the Website any unlawful, threatening, libelous, defamatory, obscene, scandalous, inflammatory, pornographic, or profane material, or any other material that could give rise to any civil or criminal liability under the law. You agree (i) not to use the Website to upload or distribute in any way files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of another's computer; (ii) not to interfere or disrupt the Website or any networks connected to the Website; (iii) not to use any device, software or routine or attempt to interfere with the proper functioning of the Website or any transactions being offered at the Website; (iv) not to use the Website to collect or export personal information, including, without limitation, financial information, about other participants at the Website; (v) not to use the services, products associated with the Website for illegal purposes, and (vi) to comply with all regulations, policies and procedures or networks connected to the Website.

Al-Futtaim does not warrant or make any representations regarding the use, validity, accuracy, or reliability of the Website or the Content or the content of any other websites linked to or from the Website. The content of the Website is provided "as is" without warranties of any kind either express or implied and you agree that your use of it is at your own risk. To the fullest extent possible pursuant to applicable law, Al-Futtaim disclaims all warranties, express or implied, including, but not limited to implied warranties of merchantability, fitness for a particular purpose, non infringement or other warranty related to violation of third party rights with respect to the Website, the Content, the Privacy & Security Policy or any products, merchandise or services available on the Website or your use of the Website, its Content, or any products, merchandise or services available on the Website.

Al-Futtaim may change/update/revise or withdraw the Content, in whole or in part, at any time without notice to meet requirements and standards. Al-Futtaim may at any time revise these Website Terms of Use by updating this posting. By using the Website, you agree to be bound by any such revisions and you explicitly agree to periodically visit this page in order to be updated about the changes in the website and to determine the then current Website Terms of Use to which you are bound. You agree that use of the Website without periodic review of the Website Terms of Use shall be at your own risk.  

To the fullest extent allowable under applicable laws, Al Futtaim hereby disclaims any and all liability for any losses, damages, costs, or expenses of whatever nature and howsoever arising including, without limitation, any direct, indirect, general, special, punitive, incidental or consequential loss or damages, loss of data, loss due to a virus, loss of income, loss of profits, or other loss of or damage (including costs and expenses) of any nature whatsoever (even if we have been advised of the possibility of such losses or damages), arising out of or in connection with the Website, the Content, the Privacy & Security Policy or any products, merchandise or services available on the Website or your use of the Website, its Content, or any products, merchandise or services available on the Website.

These Terms of Use and the relationship between you and Al-Futtaim will be governed by the laws of the United Arab Emirates, Al-Futtaim and You hereby agree to submit to the jurisdiction of the courts of Dubai and to waive any objections based upon venue.

Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE.

Al-Futtaim complies with the KSA Government’s mandate on Value Added Tax (VAT) at a standard rate of 15%. VAT is applicable to most goods and services, including our delivery and warranty charges.

All prices and services on the website are inclusive of VAT.

For all orders, customers are provided with tax invoices. Customers can also request for their tax invoice by calling Customer Support. For more information on the VAT regulation, you can visit the KSA Zakat, Tax and Customs authority website: https://zatca.gov.sa/en/Pages/default.aspx.

• We may from time to time provide interactive services on our site, including, without limitation chat rooms or other live chat services (interactive services).
• We will do our best to assess any possible risks for users, however, we are under no obligation to oversee, monitor or moderate any interactive service we provide on our site, and we expressly exclude our liability for any loss or damage arising from the use of any interactive service by a user in contravention of our content standards, whether the service is moderated or not.
• The use of any of our interactive services by a minor is subject to the consent of their parent or guardian.

These content standards apply to any and all material which you contribute to our site (contributions), and to any interactive services associated with it. You must comply with the spirit of the following standards as well as the letter. The standards apply to each part of any contribution as well as to its whole. Contributions must:

• Be accurate (where they state facts)
• Be genuinely held (where they state opinions).
• Comply with applicable law in the UK and in any country from which they are posted.

Contributions must not:

• Contain any material which is defamatory of any person.
• Contain any material which is obscene, offensive, hateful or inflammatory.
• Promote sexually explicit material.
• Promote violence.
• Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age.
• Infringe any copyright, database right or trade mark of any other person.
• Be likely to deceive any person.
• Be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence.
• Promote any illegal activity.
• Be threatening, abuse or invade another¹s privacy, or cause annoyance, inconvenience or needless anxiety.
• Be likely to harass, upset, embarrass, alarm or annoy any other person.
• Be used to impersonate any person, or to misrepresent your identity or affiliation with any person.
• Give the impression that they emanate from us, if this is not the case.
• Advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse.

We will determine, in our discretion, whether there has been a breach of this acceptable use policy through your use of our site. When a breach of this policy has occurred, we may take such action as we deem appropriate. 

Failure to comply with this acceptable use policy constitutes a material breach of the terms of use upon which you are permitted to use our site, and may result in our taking all or any of the following actions: 

• Immediate, temporary or permanent withdrawal of your right to use our site 
• Immediate, temporary or permanent removal of any posting or material uploaded by you to our site 
• Issue of a warning to you 
• Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach 
• Further legal action against you 
• Disclosure of such information to law enforcement authorities as we reasonably feel is necessary 

We exclude liability for actions taken in response to breaches of this acceptable use policy. 

The responses described in this policy are not limited, and we may take any other action we reasonably deem appropriate. 

We may revise this acceptable use policy at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we make, as they are legally binding on you. Some of the provisions contained in this acceptable use policy may also be superseded by provisions or notices published elsewhere on our sites. 

This acceptable use policy sets out the terms between you and us under which you may access our website www.tedbaker.com (our site). 

This acceptable use policy applies to all users of, and visitors to, our site. Your use of our site means that you accept, and agree to abide by, all the policies in this acceptable use policy, which supplement our terms of website use. 

Al-Futtaim collects users’ personal information; this excludes storing the user’s payment details when the user visits our Platform or places an online order with us.  

We may ask you for personal information at other times, including by way of example:

• When you enter a sweepstake, content or promotion sponsored by us
• When you complete surveys or other questionnaires
• When you send an email to us
• When you create a customer account on the Ted Baker website
• When you order on the Ted Baker website

Our web servers also collect the domain names of users on our Platform. This information aggregated is to measure number of visits, average time spent on our Platform, pages viewed, among other things.

Al-Futtaim uses your personal information for the following:

• To facilitate order processing  
• To develop enhancements on our Platform  
• For marketing and promotional purposes, for example, offering users the opportunity to take advantage of special promotions and to acquire Al-Futtaim services and products  
• To design and build better websites and products  
• To customize your shopping experience and to provide advice and purchase recommendations  
• To help target valuable marketing, remarketing, and advertising offers, executed through banner ads or promotional emails, which may be sent by third parties under contract with Al-Futtaim  
• To do research on users’ demographics, interests and behavior, so as to better understand and measure the use of our Platform and to improve our Content

 Al-Futtaim does not disclose your personal information with third parties without your consent except that Al-Futtaim may disclose your personal information as follows:

• With our related companies 
• To any cloud servers for the storing or processing of your information 
• If you purchase a product requiring service, your personal information will be shared with the service provider concerned  
• With Al-Futtaim’s third-party business partners and service providers, so that they may provide services that are consistent with the terms of this Privacy & Security Policy and our Platform  
• In special cases where we have reason to believe that disclosing this information is necessary, particularly when identifying, contacting or bringing legal action against a person or entity who may be violating the Website terms of use or Al-Futtaim’s or others’ rights or causing injury to or interfering with Al-Futtaim’s or others’ property, and  
• When we believe in good faith that the law requires it 

Additionally, all credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.

By using our Platform, you hereby consent to the collection and use of your personal information as set forth in this Privacy & Security Policy.

We only collect your personal information to the extent deemed necessary to serve our legitimate business purposes and we use industry standard security technology to ensure the security, integrity and privacy of your personal information. Nonetheless, we are not responsible or liable for any breach of security with respect to your personal information or for the actions of any third parties who may have obtained your personal information through us, our Website or the Content.  

At all times, you have the right to access your personal information, to have this information amended or completed if inaccurate or incomplete, to object to this information being passed on to third parties, to object, free of charge, to this information being used to send advertising and, more widely, to refuse any form of processing which is equivalent to immediate relinquishment of the Website. You also have the right to request for the deletion of your personal data, particularly where we are no longer legally required to store them.  

To be able to exercise those rights indicated hereinabove, you must send a written declaration through our website contact form.

How to request for data deletion

You can, at any time, request us to delete your personal data that are stored in our website and mobile app. To do this, you can leave us a message through our website contact form. You may also send an email to care@tedbaker.sa.

“Cookies” are pieces of information that we transfer to your hard drives solely for record-keeping purposes. These could involve cookies, pixel tags and/or similar technologies that track users visiting our advertising banners and hyperlinks on other websites or that store usernames and passwords. The purpose of Cookies is to better offer our users seamless access to our Platform. By using our Platform, you hereby consent that Al-Futtaim may place Cookies on your device.

Al-Futtaim reserves the right to change or update this Privacy & Security Policy. The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore, customers are encouraged to frequently visit these sections in order to be updated about the changes on the website. Modifications will be effective on the day they are posted.

 By using the Website, you agree to be bound by any such changes or revisions and you explicitly agree to periodically visit this page in order to be updated about the website change and to determine the then current Privacy & Security Policy to which you are bound. You agree that use of the Website without periodic review of the Privacy & Security Policy shall be at your own risk. Modifications will be effective on the day they are posted.

This Privacy & Security Policy incorporates by reference our Website terms of use (to the extent there is no conflict between the two).

Are you looking for more information?

Any questions regarding this Privacy & Security Policy can be sent to our Customer Services team through care@tedbaker.sa.

Cookies

Like many companies, our Site may use “cookies.” Cookies are small text files that are automatically placed on your computer’s hard drive when you visit certain websites. We use cookies to:

Web Beacons

Certain pages on our Site may contain “web beacons” (also known as Internet tags, pixel tags and clear GIFs). These web beacons allow third parties to obtain information such as the IP address of the computer that downloaded the page on which the beacon appears, the URL of the page on which the beacon appears, the time the page containing the beacon was viewed, the type of browser used to view the page, and the information in cookies set by the third party.

IP Addresses

An IP address is a unique identifier that certain electronic devices use to identify and communicate with each other on the Internet. When you visit our Site, we may view the IP address of the device you use to connect to the Internet. We use this information to determine the general physical location of the device and understand from what geographic regions our website visitors come. We also may use this information to enhance our Site.

Third-party Analytics

We may use third-party web analytics services on our Site, such as Adobe Analytics and Google Analytics. The third-party providers that administer these services use technologies such as cookies, web server logs and web beacons to help us analyse how visitors use our Site. The data collected through these means (including IP address) are disclosed to these third-party providers, who process the information to evaluate use of the Site. To learn more about Adobe Analytics features that we use by proceeding to Adobe’s opt-out page, https://www.adobe.com/privacy/opt-out.html and proceeding to “For End Users of business using Adobe Experience Cloud”. To learn more about Google Analytics and how to opt out, please visit www.google.com/analytics/learn/privacy.html.

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting, you may be unable to access certain parts of our Site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our Site.

For more information on deleting or controlling cookies we recommend www.aboutcookies.org.

Contact us

If you have any questions about our use of cookies or this policy, please email us at cs.fashion@alfuttaim.com or send us a message through the website Contact Us form, or send a letter to the following address:

Al-Futtaim Global Trading Co

Cookies on our site

For information about the cookies used on our site, click here.