Here at Ted, we work around the clock to keep our online services ticking over smoothly and ensure that all orders are fashionably on time.

 

Delivery

 

Delivery address

Delivery timeframe

Delivery cost

Within Riyadh

1-3 working days

Free delivery for orders SAR 250 and more

SAR 30 delivery fee for orders less than SAR 250

Other cities

3-5 working days

 

Returns

Something not quite right? Simply return your order within 4 days of receiving it for a refund. 

 

Return through the website

Let us know you want to return your item(s) by using the Return My Order feature on the website. 

Please note that you’ll also need to send us your IBAN certificate (please contact your bank on how to acquire this certificate.)

 

Return to store

Simply bring your item(s) for return to any Ted Baker store in KSA, along with your invoice. Click here to check the store's details.

Please note that you’ll also need to send us your IBAN certificate (please contact your bank on how to acquire this certificate.)

 

Return and exchange policy

  • Full-priced products with original receipt may be exchanged within 30 days of purchase and returned within 4 days from delivery or collection (product should be in its original condition, unaltered, unused with original tags attached.)

  • Sale products with an original receipt may be exchanged within 7 days

  • Exchanges are not available on the website and can only be done at a Ted Baker KSA store. Returns may be done through the website's Returns Portal or at a Ted Baker KSA store. 

  • Refund of full-priced products will be permitted within 4 days, with an original purchase receipt upon original form of tender (e.g if original purchase was made in credit card purchases refund will be made through credit card, etc.)

  • Refund on credit/debit card payments: Note that your bank or card issuer can take anywhere between 2 to 15 additional business days to process these return transactions.
  • Refund of purchases made using Tabby: Refunds will be credited to the debit or credit card you’ve used with Tabby. This may take 2 to 15 business days, depending on your bank or card issuer’s policy.
  • No Exchanges or Refunds will be offered on Bags, Jewellery, Accessories, Swimwear, Underwear, Fragrance and beauty products.
  • The above policy applies only to products purchased within Al-Futtaim Brands stores across KSA.